What to expect from our systems change and key dates:
Our systems switch to the Amadeus Altéa Passenger Service System (PSS) is two weeks away on 8 and 9 March 2023.
Below you’ll find a useful guide to explain what will happen during that time and how you can help your customers. Thank you for your patience ahead of the switch and please do take the time to read this carefully.
Once the switch starts at 6pm Abu Dhabi local time on 8 March:
All our systems, including our reservation systems and mobile app will go offline. It won't be possible to book or amend any existing bookings online or through Etihad’s contact centres. Any action taken by you, our trade partners, during the change will not be immediately processed by Etihad and will instead be placed in queue for processing once we resume operations on the Amadeus Altéa PSS.
Etihad flights will continue to operate as scheduled as well as our airport services.
We expect that travel agents and our contact centres will be able to access our systems again between 9am and midday Abu Dhabi local time on 9 March.
Here's what to expect during the systems switch and after it's completed.
Before the switch:
Online check-in will not be available from:
There are several things you can do to help us ensure a smooth switch to Amadeus Altéa PSS:
After the switch:
Once all PNRs have been migrated to Amadeus Altéa PSS and the switch is complete, we will be operating our reservations, inventory and ticketing system directly from the new system. The following activities will then take place:
A new record locator message for each of your PNRs will be generated to your GDS from Amadeus Altéa PSS:
Your customers can check in with either the Amadeus or Sabre PNR, both will work automatically.
Please bear with us as you may not have the seamless experience that you usually enjoy with us. Our teams are ready to help minimise any disruptions that may occur during this time.
For the latest information and FAQs, visit etihadhub.com/pss.