How can We help?

It’s really important to us that your guest’s journey is as smooth and comfortable as possible, and we know that starts with making arranging their trip simple for you. So, if you have a question, we’re here to help. You’ll find information and advice in our FAQs, and if you still can’t find what you’re looking for, you can simply call us.

FAQ’s

Read our FAQs for quick tips, information and advice.

FAQ's

Read our most frequently asked questions for help and advice quickly. 

 

Our Contact Centres are busier than ever right now. To make sure we’re able to prioritise our agents’ time for those who need it most, we will charge $50 for any enquiry that could have need to have guests offloaded from flights. been handled through your GDS. 

Examples of scenarios where the fee will not apply are:

  • unable to syncronise EMD with the ticket because EMD was issued by EY directly.
  • need to verify if guest was a no show
  • require information on tickets that were exchanged by EY directly.
  • cannot do name corrections.                             
  • need schedule change/codeshare information that may not reflect on the passengers PNR.

Get in touch

We may already have the answer you’re searching for in our FAQs.

If not, we have offices around the globe, and we’re here to help.

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