It’s really important to us that your guest’s journey is as smooth and comfortable as possible, and we know that starts with making arranging their trip simple for you. So, if you have a question, we’re here to help. You’ll find information and advice in our FAQs, and if you still can’t find what you’re looking for, you can simply call us.
Read our FAQs for quick tips, information and advice.
Read our most frequently asked questions for help and advice quickly.
Sometimes plans change, and that's ok.
All changes and cancellations are subject to our terms and conditions, The Customer Care Policy, General Conditions of Carriage and applicable taxes, fees and charges (including but not limited to fare rules of the ticket and Guest Service Fee).
If the flight or a segment of the journey is operated by one of our Partner Aairlines, please contact the airline directly for any changes and special requests.
Group bookings must be created at an Etihad Sales office or via a dedicated group system, access to which has been provided by Etihad Airways. Travel agencies are not permitted to request groups in the GDS.
All guests should be booked together on the same flight(s)/ departure dates at the time of booking.
Read more about group bookings
You can combine up to four destinations in one booking.
Note: Due to COVID-19 restrictions, our lounges in Abu Dhabi are closed. We will reopen them as soon as we can.
We’re pleased to offer STPC to all of our guests in First and Business, as well as Economy guests on certain routes. All guests must have a transit time of between 8 – 24 hours in Abu Dhabi. Guests are able to make use of the AEROTEL hotel in Abu Dhabi (either in or outside of the airport), or airport lounge if no accommodation is available.
Here’s everything you need to know:
Premium and Economy Guests
Make your STPC request at your EY office or contact us for assistance.
Economy Space is a great option for guests who want to stretch out with extra legroom. Some are in the exit row and are subject to safety and eligibility requirements.
We strongly recommend you book early, as Economy Space seats are available on a first-come, first-served basis. Read more here.
Etihad Fare Choices offer you the ability to tailor your guest’s journey according to their needs.
Fare choices offer guests flexibility with dates, baggage allowance, how many Etihad Guest Miles they will earn and other benefits such as priority check-in, chauffeur service and upgrade eligibility.
View fare choices
Yes, if you have booked one ticket with Etihad Airways and the guest does not leave the airport at the location of their transit stop. If you have booked two flights with different airlines, or the guest would like to have a stopover in the middle of their journey, they will have to collect their baggage where they stop.
In addition, for travel in the US, guests may be required to collect their baggage at the mid-point of their journey. For further clarification, please contact us.
In the unfortunate event of a baggage delay when flying with Etihad Airways, guests can make a baggage claim. If they discover that their baggage and/or its contents are damaged after leaving the airport, they should complete and submit a Baggage Claim Form within 7 days of arrival. We will assess the claim and notify them accordingly.
If the guest reported the mishandling of their baggage before leaving the airport on arrival, they will be in possession of a Property Irregularity Report (PIR). They can use the File Reference Number provided to trace baggage online.
Excess baggage charges vary by origin and destination, but your guests will save up to 30% if they pre-book their extra bags online before they fly. All excess baggage payments (fully or partially used) are non-refundable. Pre-book excess baggage here.
Small musical instruments that fit within our standard cabin baggage dimensions are permitted on board for free, as part of your cabin baggage allowance.
Instruments that exceed the cabin baggage weight or dimensions can be carried as part of checked baggage allowance or as extra baggage. Your guest may also purchase an additional seat to carry larger instruments inside the cabin.
If your guest is carrying a musical instrument as checked baggage, it must be safely packed, weigh no more than 32kg and not exceed the maximum dimension of 300cm.
Pets are not permitted in our aircraft cabins. Our Etihad Cargo team can take care of the transportation of your pets, horses and other animals.
Guide dogs and service animals are permitted in the cargo hold for free as part of your checked baggage allowance. All other pets must be transported as manifested cargo. Regulations may vary depending on where you are flying from, so it’s always better to check well in advance. To avoid any delays at the airport, please make sure that you have the correct permits and documentation for your pet to travel.
Falcons are permitted on board for free as part of your cabin baggage allowance. You can also transport your falcon as checked baggage. This costs USD 500 per cage.
In First or Business you’re permitted to carry two falcons per person, or three falcons per additional seat. In Economy, you’re permitted to carry one falcon per person, or two falcons per additional seat. To avoid any delays at the airport, please make sure that you have the correct permits and documentation for your falcon to travel..
We’ve made flying with golf clubs and other sport equipment simple with our flexible baggage policy. Most sports equipment can be included as part of your baggage allowance, and if you’re flying with golf clubs, you can take one golf bag for free, in addition to your checked baggage allowance.
In addition to hand baggage allowance, there are carry-on items that can be taken on the flight for free.
View list of carry-on items
Items not allowed at secure areas of an airport are weapons, explosives, chemicals and toxins.
Certain items cannot be carried into the aircraft cabin, but may be allowed as checked baggage.
View the full list here.
Our maximum dimensions are 72 cm (width) x 90 cm (height) x 45 cm (depth).
If your items are larger than our standard baggage dimensions but weigh no more than your maximum baggage allowance, you’ll just be charged an oversized baggage fee each way of your flight. Individual items weighing more than 32kg or with any single dimension longer than 300cm will not be accepted.Pay US $40 each way for flights within the Middle East, between the Middle East and the Indian Subcontinent and between Beijing and Nagoya.
Bikes, scuba diving equipment, skis, poles, ski boots, surfboards and golf bags are all exempt from oversized baggage fees. These items can be included as part of your baggage allowance as long as they weigh no more than 32kg and do not exceed the maximum dimensions of 300cm.
More about baggage
If the flight or a segment of the flight is operated by one of our many partner airlines, then different baggage allowances and fees may apply.
Please check the partner airline’s website to determine the baggage allowance that applies for your guest’s journey, or contact the airline directly for details.
Your baggage allowance depends on your destination and the fare that you have booked. Use our baggage calculator to understand exactly how much baggage you can take for your trip.
Power banks and spare batteries
Loose or spare batteries, power banks, e-cigarettes, e-pipes and other personal vaporisers must be placed into your cabin-baggage or kept in your pocket or purse, individually protected. For safety reasons, these items are strictly not allowed in your checked baggage.
You are allowed to carry a maximum of 10 loose or spare batteries, including power banks.
For your electronic devices or spare batteries, the output of Lithium-ion (Li-ion) batteries must not exceed 100 Watt-hours; the metal content in Lithium-metal batteries must not exceed 2 grams.
For your safety, the use of power banks on board any of our aircraft is strictly prohibited. This includes charging the power bank on board or using it to charge a device.
Personal Electronic Devices (PEDs)
You may carry up to 15 electronic devices (including a laptop, tablet, e-reader, mobile phone or medical device) on your flight with us, in both your cabin or checked baggage. Any device in checked baggage must be completely switched off (i.e. not in sleep or hibernation mode) and protected from damage.
You can carry a TV as part of your checked baggage allowance. You will be charged an oversized baggage fee if the TV dimensions are 32 inches or above for flights to or from the US and Canada, or 40 inches or above for flights to or from all other destinations.
You can carry your drone as part of your cabin baggage allowance, but there are a few things to keep in mind:
Apple MacBook Pro recall
Following a safety recall of certain models, all Apple MacBook Pro laptops are only permitted as cabin baggage and cannot be carried within your checked baggage. If your laptop has been recalled, it must remain powered off throughout the flight and cannot be charged on board.
Find out if your laptop has been affected by entering the serial number here.
If any device you are carrying is damaged, hot, produces smoke, is lost or falls into the seat, please inform our cabin crew immediately. Do not try to operate or move the seat as this may damage your device.
Our Flying Nanny can assist our guests, but cannot assume full responsibility for children during the flight, as they need to be available to help other families as well.
Due to legalities and safety, our Flying Nannies cannot carry out personal care routines for infants or children, such as changing nappies or taking them to the bathroom. We provide a host of different ways to help keep your children entertained, including a wide choice of television shows, movies, music and video games.
Every child over 3 years old will also receive their own children’s pack of games, activity books and stickers to help keep boredom at bay.
Yes, despite the restrictions on carrying liquids in your hand baggage, special allowance has been made to allow parents to carry a limited quantity of baby food and/or formula, appropriate for the journey.
Any containers will be checked by airport security and guests may be required to taste the food/milk as proof of its content. We would suggest that guests pack at least one extra feed/meal for children, to cover any unexpected delays.
Yes! Children aged up to three years old travelling on a child’s ticket may use certain approved car-seats. As the parent or guardian, you are responsible for correctly installing the device as per the manufacturer’s instructions and restrictions.
Children must be properly secured in the car seat and accompanied by an adult in the adjacent seat for take-off and landing.
Car seats must be forward or rear facing with a harness that can be strapped to a seat with a seatbelt only
Rearward facing seats are restricted to infants from 0 to six months weighing less than 10kg and are only allowed in First or Business cabins
The car seat must be in good condition and show no signs of damage
The car seat harness must have a single release button and must secure the infant's lap, torso and crotch
As per the UAE General Civil Aviation Authority, the following car-seats and child restraint devices are accepted on board:
Australian Car-Seat regulations
USA Standards FMVSS213
Canadian Standard CMVSS 213
European Standards ECE-44
German Standards (TÜV Doc.TÜV/958-01/2001)
The fare you book will depend on the age of the child.
Young guests below 2 years old, on the date of travel, are classified as infants. If travelling on their 2nd birthday or if they are occupying a seat, a child fare should be booked.
For infants weighing up to 11kg, our bassinets are specially designed carry-cots to help your baby sleep flat during the flight. Our cabin crew will confirm that your infant fits comfortably and safely in the bassinet before affixing it at your seat position. You may request a baby bassinet when you book your flight or through Manage my booking. All bassinets will be allocated on a first come, first served basis.
Request a baby or child's meal at the time of booking or 48 hours before departure. Preferred meals will not be available onboard unless you have pre-ordered.
Children above the age of 2 years on the date of travel will require their own seat.
Our Unaccompanied Minor service is available for children aged 5 to 17 years old. Before you can request the service, the first thing you need to do is book the child's flight. You should then submit an Unaccompanied Minor service request form in English, and we’ll confirm your request within 24 hours.
Our UMNR service is free for children aged 5 to 11 years. The charge for children aged 12 to 17 to use the service is US $100 each way on direct flights or US $150 each way for connecting flights.
Parents must print and sign the completed request form and take it to the airport to present when your child checks in.
Our Flying Nanny is available on our long-haul Etihad-operated flights, to provide an extra pair of hands as support to parents. Read more here.
South African Immigration Act, 2002 (Act No. 13 of 2002)
Guests under the age of 18 travelling to and from South Africa have to abide by the requirements introduced by the South African Department of Home Affairs for additional documentation, implemented on 1 June 2015. These guests will be asked to produce the required documentation at check-in for each flight. For further information and assistance, please contact:
A. What do the regulations say about parents travelling with children?
Regulation 6 (12)(a):
Where parents are travelling with a child, such parents must produce an unabridged birth certificate of the child reflecting the particulars of the parents of the child.
1. What is an unabridged birth certificate?
It is a birth certificate reflecting the particulars of both parents.
2. Is this applicable to all children?
Yes, the South African Regulations regards a child as any person under the age of 18 years. It is applicable to all nationalities departing from and arriving in South Africa. It is not required for passengers remaining in transit, unless s/he requires a transit visa. The unabridged certificate should be submitted during the transit visa application process and both the certificate and visa should be carried on the person whilst travelling.
3. What about unabridged birth certificates or equivalent documents that are not issued in English?
Documents issued in a language other than English would be accepted.
4. What about countries that do not issue unabridged birth certificates?
In the case of foreign countries that do not issue unabridged birth certificates, an equivalent document containing the particulars of the child and his or her parents issued by the competent authority of the foreign country should be produced.
5. Must I travel with the original document?
A certified copy is sufficient as per the regulations. It must be certified as a true copy of the original by a Commissioner of Oaths (or the equivalent, should Commissioners of Oaths not be a practice in the country concerned).
6. Can the document be scanned and e-mailed?
B. What do the regulations say about children travelling with one parent?
Regulation 6 (12)(c):
In the case of one parent travelling with a child, he or she must produce an unabridged birth certificate and:
i. Consent, in the form of an affidavit from the other parent registered as a parent on the birth certificate of the child, authorising him or her to enter into or depart from the Republic of South Africa with the child he or she is travelling with:
ii. A court order granting full parental responsibilities and rights or legal guardianship in respect of the child, if he or she is the parent or legal guardian of the child; or
iii. Where applicable, a death certificate of the other parent registered as a parent of the child on the birth certificate, provided that the Director-General may, where the parents of the child are both deceased and the child is travelling with a relative or another person related to him or her his or her parents, approve such a person to enter or depart the Republic with such a child.
7. What is the timeline for the affidavit?
The affidavit must be no older than 4 months, dating from the time of travel.
8. My country does not issue affidavits. Which alternative do I have?
A South African Embassy in the traveller’s country of residence may be approached to commission the oath or solemn declaration, free of charge.
C. What do the regulations say about persons travelling with a child who is not their biological child?
Regulation 6 (12)(c):
Where a person is travelling with a child who is not his or her biological child, he or she must produce:
i. A copy of the unabridged birth certificate of the child;
ii. An affidavit from the parents or legal guardian of the child confirming that he or she has permission to travel with the child;
iii. Copies of the identity documents or passports of the parents or legal guardian of the child; and
iv. The contact details of the parents or legal guardian of the child, provided that the Director-General may, where the parents of the child are both deceased and the child is travelling with a relative or another person related to him or her his or her parents, approve such a person to enter or depart the Republic with such a child.
Questions and answers 1 - 8 also apply.
9. Does this include children travelling with school groups and grandparents?
Yes, any child under the age of 18 travelling with a person other than his / her parents must be in possession of the above documentation.
10. Is a copy of the unabridged birth certificate sufficient or must it be the original?
A copy is sufficient as per the regulations. It must be certified as a true copy of the original by a Commissioner of Oaths (or the equivalent, should Commissioners of Oaths not be a practice in the country concerned).
11. Must the copies of the parents’ passports / IDs be certified?
They must be certified as a true copy of the original by a Commissioner of Oaths (or the equivalent, should Commissioners of Oaths not be a practice in the country concerned).
12. In what format must the contact details of the parents be?
A Parental Consent Affidavit with the parents’ name and surname, physical address, telephone and cell phone numbers would be sufficient.
13. How do you obtain approval from the Director General when you do not reside in South Africa?
Through the nearest South African diplomatic or consular representative abroad.
D. What do the regulations say about children travelling as Unaccompanied Minors?
Any Unaccompanied Minor shall produce to the immigration officer:
i. Proof of consent from one or both his or her parents or legal guardian, as the case may be, in the form of a letter or affidavit for the child to travel into or depart from the Republic. Provided that in the case where one parent provides proof of consent, that parent must also provide a copy of a court order issued to him or her in terms of which he or she has been granted full parental responsibilities and rights in respect of the child;
ii. A letter from the person which is to receive the child in the Republic, containing his or her residential address and contact details where the child will be residing;
iii. A copy of the identity document or valid passport and visa or permanent residence permit of the person who is to receive the child in the Republic; and
iv. The contact details of the parents or legal guardian of the child.
Questions and answers 1 - 13 also apply.
14. What is the age for an Unaccompanied Minor in this case?
Any child under 18 travelling by themselves will be seen as an Unaccompanied Minor by Immigration. This does not affect the airline’s Unaccompanied Minor policy and procedure.
15. In Regulation 6 (12)(d), points (i) and (ii) refer to a letter. Must this letter be certified?
It must be certified as the original or as a true copy of the original by a Commissioner of Oaths (or the equivalent, should Commissioners of Oaths not be a practice in the country concerned).
16. Must the consent be from one parent or both?
It must be from both parents, as per the regulations.
E. What do the regulations say about two unused pages in the passport?
Regulation 2 (1) (d):
Passengers travelling to South Africa must be in possession of a passport with two unused pages required for endorsements. The two unused pages when presented are for purposes of endorsing a port of entry visa, visa, permanent residence permit or entry of departure stamp.
17. Is this for all passengers travelling to South Africa?
F. What will happen to a passenger not in possession of these documents?
Regulation 6 (9):
When examining a person before his or her departure from the Republic, an immigration officer shall ensure that the person is not:
i. a fugitive from justice; or
ii. the subject of a court order that orders the Department to prevent his or her departure.
Regulation 6 (10):
Any child who is in alternative care as defined in the Children’s Act, 2005 (Act No. 38 of 2005) shall, before departing from the Republic, produce a certified copy of an authorisation letter from the Provincial Head of the Department of Social Development where the child resides, as contemplated in section 169 of the Children’s Act.
Regulation 6 (11):
An immigration officer shall refuse any person contemplated in subregulation (9) or who does not comply with subregulation (10), to depart from the Republic.
18. What will happen if we don’t have the required documentation at the time of check-in?
Airlines are bound by the South African Immigration regulations and must act accordingly. Travellers not in possession of the required documentation will not be allowed to travel.
19. Is this Act only applicable to persons departing the Republic?
No, the regulations are applicable to all passengers arriving into or departing from South Africa.
20. Is this Act applicable to persons who travelled to or from the Republic prior to 1 June 2015?
No, the regulations are applicable only from 1 June 2015. Customers who commenced travel prior to 1 June 2015 and have the necessary proof will not be requested to travel with these documents provided that the return leg of the journey which commenced before 1 June 2015 takes place within a period of 4 month.
G. What must I do if I am declared undesirable?
Persons who are declared undesirable persons in terms of Section 30(1)(h) read with 50(1) of the Immigration Act, no 13 of 2002 as amended (by Act No. 13 of 2011) are not permitted to return to South Africa for the period specified in the declaration. They may however submit written representations as indicated in the declaration.
The following documents must be submitted:
The appeal must be e-mailed to : Overstayappeals@dha.gov.za
H. Who can I speak to if I have further questions?
If you have any further questions relating to these regulations, please contact:
1. In respect of applications for unabridged birth certificates, the South African Department of Home Affairs, on 0800 60 11 90 (toll free from South Africa); or
2. Your local South African Embassy.
When your guests are travelling with children, it’s important to help them plan ahead. They need to think about everything they may need, and plan and pack accordingly. This link has lots of useful information that they may find helpful.
We offer special meals onboard our aircraft for guests who have religious, dietary or medical needs and for children. All meals are Halal.
Select special meals in the booking system.
Check the codes and descriptions of special meals
Meals should be requested at least 24 hours prior to departure. We cannot guarantee delivery of a meal if ordered less than 24 hours in advance. Read more here.
If you require any of our special services, please request them when you make your reservation or at least 72 hours before the departure of your guest’s flight.
Read more here.
1. Will Etihad accept a medical certificate issued by private physician or Private Hospital/Clinic as medical clearance?
No, If you need medical clearance to fly, make sure to submit your MEDIF form (Medical Information for Fitness to Travel) and most recent medical report at least 72 hours before your flight by email or at your local ticketing office. If approved, you’ll be issued with a certificate from the Etihad Airways Medical Centre (EAMC) which states that you are fit to fly
2. How do I request Special Assistance?
If a guest needs any assistance to travel, including wheelchair or medical assistance, please complete a Special Service request at least 48 hours before their flight.
3. A guest has a disability, but is in a stable condition. Will he/she be accepted for travel without medical clearance?
Yes, Guests who have permanent but stable disabilities (for instance, paraplegia) may be accepted without prior medical clearance and without an escort. The guest must be able to:
A. Feed themselves
B. Use the toilet unaided from the onboard wheelchair
C. Administer their own medicine and medical procedures
D. Evacuate the aircraft without assistance
More about medical assistance
4. When is Medical Clearance required?
Our priority is that all our guests fly safely and comfortably. If your customer has a medical condition or needs any assistance to fly, we’re here to help.
Medical clearance is required if the guest:
1. How do I request a wheelchair?
If your customer needs a wheelchair, please let us know as soon as possible before your flight.
You can request a wheelchair from the following categories:
Book a Ramp or Step Wheelchair through Manage my booking or call us to reserve a Cabin Wheelchair.
Guests can bring their own wheelchair for free in addition to their checked baggage allowance.
2. Am I allowed to take my Crutches on board my flight?
Assistive devices such as canes, crutches and foldable walkers are allowed in the cabin, but they must be securely stored before take-off and landing.
3. Can I take my Guide dog with me in the flight?
No. Guide dogs are permitted in the cargo hold for free as part of checked baggage allowance, if they have the correct permits and documentation to travel.
4. Are there any medical conditions that are unacceptable for Air Travel?
Yes. Please refer to MEDA policy. However, each individual case must be considered on its merits and is dependent on whether or not the guest is accompanied by a professional escort.
5. How do I request a Medical Clearance?
You must complete and submit a MEDIF form.
6. Where do I find the Medical Form?
Special Assistance Form is available of Etihad.com
7. Where do I submit my Medical form?
Medical Forms should be submitted to the nearest Etihad Airways Office or your travel agent
8. How long before my flight should I submit my request?
Medical request forms must be submitted at least 72 hours before the flight departure.
9. What can I do if I need to travel within 72 hours?
You can arrange same-day clearance to fly with our fast-track onsite assessment. Our onsite physician will assess guests and determine whether they are fit to fly on the same day for a fee of; AED1,500 per visit in Abu Dhabi & AED2,000 per visit in Al Ain, Dubai and other locations outside of Abu Dhabi
Call +971 2 599 0000 or email MEDA@etihad.ae to book
10. Are medical devices allowed on board flights?
Please see details on medical assistance under More Help with Flying section
11. Guest is carrying a nebulizer on board, is MEDA clearance required?
Nebulizers, feeding pump, BP monitoring mini device, glucometers, if guests will use the devices on board, YES clearance is required (EXCEPT GLUCOMETER)
You can find information on carrying nebulizers under medical assistance section
12. I have a valid Etihad Medical certificate however, but I changed the date of travel.
Etihad must be notified at least 48hrs prior to departure in case of any date/flight changes to update your booking with the required information.
In case within 48hrs we will still try to accommodate the request, however we cannot guarantee approval ,especially if there was a change on the guest’ medical condition then EY Doctor will require to review the request again for approval.
13. I have filled and secured my medical clearance for my outbound flight. Do I need to do it for my return journey?
YES – The Medical form should be filled and medical clearance processed for the return journey.
14. For how long will the Diagnosis Report from my doctor be considered valid?
All reports issued from your treating physician must be within 14 days of your flight.
15. How long does it take for an oxygen request to be confirmed?
A request for oxygen should be submitted at least 48hrs prior to departure (less than 48hrs submission is subject to confirmation/rejection by the technical department who provides the service).
Guests with specific conditions require medical clearance before flying. We will do our best to assist and provide them with the support that they need. Read more here.
During the first 28 weeks of pregnancy, mothers expecting one or multiple children can travel without a medical certificate.
Please read the travel guidelines for women who are over 28 weeks’ pregnant here.
MEDIF (Medical Information for Fitness to Travel or Special Assistance) forms must be submitted at least 72 hours before the departure of the flight, along with the latest medical report from the treating physician in English. The report should be issued no more than 10 days before the date of travel.
Download the MEDIF form here.
Read more here.
We want our guests to feel comfortable when they travel. If guests require any type of special service – whether for Unaccompanied Minors, expectant mothers, a special meal or a medical requirement – we are here to help.
Read our guidelines to understand how we determine if you’re medically fit to fly. If you need to apply for medical clearance, please complete a MEDIF form.
If you need medical clearance to fly, make sure to submit your MEDIF form (Medical Information for Fitness to Travel) and most recent medical report at least 72 hours before your flight by email or at your local ticketing office. If approved, you’ll be issued with a certificate from the Etihad Airways Medical Centre (EAMC) which states that you are fit to fly. Keep this with you at all times during your flight.
You’ll need medical clearance to fly if you:
*Only dry cell battery operated devices are accepted on board. Please ensure they have sufficient charge to last one and a half times the duration of your flight.
If you have any doubt, always consult your doctor before flying.
Book our fast-track, pre-ﬂight assessment for clearance to ﬂy within one working day.
Our doctor will complete all medical forms and assessments on site to determine whether you’re ﬁt to ﬂy on the same day.
It cost AED1500 per visit in Abu Dhabi or AED2000 per visit in Al Ain, Dubai and locations outside of Abu Dhabi.
Call +971 600 555666 to book or email a MEDA Pre-flight Assessment Form.
Please let us know before your flight to make sure we have everything in place to make your journey as comfortable as possible, whether you need to request a special meal, arrange a wheelchair or book our onboard nurse service.
Get in touch to let us know what you need or request assistance when you book your flight.
Flying with a partner airline? Services differ from one airline to another. Please contact the operating airline for all assistance enquiries.
If you’re travelling with a medical condition, we’ll do everything we can to make your journey as smooth and comfortable as possible. If you have a pre-existing medical condition, we advise that you see your doctor before you fly.
Always make sure that you have valid and health insurance for your trip.
Nurse on board
Fly with peace of mind thanks to our onboard nurse service. Our fully-trained nurse will be on hand throughout the entire journey; they’ll ensure that all medical forms and documents are in place, assist with boarding and offer medical assistance during the flight
Call +971 2 599 0000 or email firstname.lastname@example.org to book
Always carry medication in your cabin baggage with a prescription or letter from your doctor. Regulations will vary depending on the country that you are visiting so always familiarise yourself with what medication you can or cannot take with you on your trip. Medication cannot be refrigerated onboard. Guests who have to administer injections onboard are urged to dispose of needles and syringes responsibly by informing a cabin crew member.
Allergies and anaphylaxis
We cannot guarantee a cabin environment or food that will be free of specific allergens. If you have any dietary requirements, please request a meal before you fly.
If you are at risk of anaphylaxis due to allergens, you must:
If you suffer from arthritis, you do not need medical clearance to fly. However, if your mobility is severely impaired, a medical report and MEDIF is required.
Medical clearance is not required for guests who can use aircraft facilities on their own.
If you suffer from asthma, you do not need medical clearance to fly. However, if you require oxygen, a medical report and MEDIF is required.
Always make sure to carry your medication in your cabin baggage.
Blind or visually impairment
If you are blind or have a visual impairment, please let us know at least 48 hours before your flight so that we can make arrangements to assist you during your trip. When you arrive at the airport, please notify our staff so that we can help you get to the gate and to board the aircraft. On board, our cabin crew read the menu for you, help you identify food items and placement on your tray and assist with opening packages if you need it.
You do not need medical clearance to fly unless
Deaf, hearing impairment or mute
If you are deaf, have a hearing impairment or are mute, please let us know at least 48 hours before your flight so that we can make arrangements to assist you during your trip. On board, our cabin crew will update you when we make announcements. You do not need medical clearance to fly.
If you have diabetes, you do not need medical clearance to fly. However, if you require a specific meal or treatment during the flight, please let us know at least 24 hours before your flight.
Always carry medication, including insulin, appropriately packaged in your cabin baggage with a prescription or letter from your doctor. Regulations will vary depending on the country that you are visiting so always familiarise yourself with what medication you can or cannot take with you on your trip. Please always dispose of needles and syringes responsibly by informing a member of our cabin crew.
You may require medical clearance if your condition is unstable or you have recently been admitted to hospital.
If you have a fracture and a cast (the cast must be at least 48 hours old), you will require a medical certificate to fly.
Plasters should be split for fresh injuries (48 hours or less) which could swell inside the cast on a long flight.
Extra legroom for leg elevation is not possible in our Economy cabins. If you need to keep your foot elevated, please consider booking one of our premium cabins.
Lung or heart disease
If you suffer from a cardiopulmonary condition which causes dyspnoea on walking more than 100m, or which has resulted in requiring oxygen in hospital or at home (or previously required in-flight), you may require supplemental oxygen on board.
Aircraft oxygen is for emergency use only.
If you request continuous oxygen or the use of a stretcher, you must provide a recent and detailed medical report, including the oxygen saturation on room air, on supplemental oxygen and oxygen flow rate, along with your MEDIF certificate.
Physical disabilities and supporting devices
We have a number of wheelchair options available to help guests with limited mobility. Please simply request assistance in advance to avoid delays at the airport. Electric wheelchairs must be dry-cell operated in order to meet our cabin safety requirements.
Assistive devices such as canes, crutches and foldable walkers are allowed in the cabin, but they must be securely stored before take-off and landing. Cabin chairs are available on board all of our flights to assist non-ambulatory guests to move to and from the aircraft toilets. The majority of our aircraft are also equipped with accessible toilets.
Civil Aviation Rules require all guests to be able to keep the aircraft seat with the seat back in the upright position when required. The following supporting devices are acceptable for upper torso support
Decompression sickness occurs if diving is followed immediately by travel to altitudes above sea level. If you have been scuba diving, we advise you delay your travel by 24 hours and by 48 hours after decompression diving.
If you’re suffering from decompression sickness, you will need to obtain medical clearance through MEDIF. Refer to our Fitness to fly guidelines to understand how soon you are able to travel after suffering from decompression sickness.
Newborn babies are permitted to fly seven days after birth, provided that the baby was not premature and there were no complications resulting from the birth. If the baby was born prematurely or there were complications, you are required to submit a MEDIF form and medical report.
During the first 28 weeks of your pregnancy, you do not need a medical certificate to fly, though we’d always recommend speaking with your doctor to get their advice before you travel. From weeks 29 to 36, you will require a medical certificate to fly, which you’ll have to present when you check in at the airport.
Flying as an expectant mother
In some cases, you may be required to travel with a safety assistant or a personal care attendant. An escort must be above the age of 18 years old and both physically and mentally capable of attending to the guest.
A safety assistant will help a guest to exit the aircraft in the case of an emergency evacuation or will establish communication with our cabin crew for the safety briefing. A safety assistant will not look after a guest’s personal needs.
A safety assistant is required in the following situations
Personal care attendant
A personal care attendant should be fully familiar with the condition and requirements of the guest and is capable of attending to their needs throughout the flight. This includes administering medication, eating and drinking and help with using the toilet facilities.
Guests who are not self-reliant are strongly recommended to travel with a personal care attendant.
All medical devices intended to be used on board must be labelled by the manufacturer to reflect that it has been tested to meet applicable United States Federal Aviation Authority/Department of Transportation requirements for medical portable electronic devices.
Alternatively, you may provide a compliance letter or certificate from the manufacturer stating the FAA approval. All medical devices must be dry-cell battery operated with sufficient battery supply for 1.5 times the flight duration.
All ventilated cases require prior submission of MEDIF to obtain medical clearance and will be reviewed on a case-by-case basis by the Etihad Airways Medical Centre. If approved, all ventilated cases must be accompanied by a physician experienced in aeromedical transportation.
Lithium battery powered medical devices with a watt rating between 100Wh – 160Wh, or with a lithium metal content between 2g – 8 g, require prior approval. If approved, you may carry a maximum of two spare batteries. Please get in touch with our Global Contact Centre at least 48 hours before your flight.
For all other battery powered medical devices, you must carry sufficient battery supply to power the device for 1.5 times the flight duration. This includes lithium batteries with a Wh rating of up to 100Wh, or with a lithium metal content of up to 2g.
Spare batteries must be carried in cabin baggage only. They must be individually packaged in a way that protects them from damage and that all terminals are insulated.
If you are carrying a battery-powered medical device on board but do not intend to use it during the flight, or if you are carrying the device in your checked baggage, the device must be properly switched off (not in sleep or hibernation mode) and protected from damage or unintentional activation.
Portable oxygen concentrator
If you intend to use your own device on board, you must submit a MEDIF to obtain medical clearance at least 72 hours before your flight. You must use your own Personal Oxygen Concentrator (POC) before boarding, after landing and during transit.
We provide oxygen (with a simple facemask or nasal cannula at 1L, 2L, 3L, or 4L/min) for use onboard our aircraft. 4L/min may not be available on certain long-haul routes. We use the “Zero Two” oxygen cylinder which is compatible with other medical equipment. You can find more details and specifications here.
You must also present a medical certificate, signed by a licensed physician, at check-in at least one hour before your flight.
The medical certificate must state:
Whether the user of the device has the physical and cognitive ability to see, hear and understand the device’s aural and visual cautions and warnings and is able, without assistance, to take the appropriate action in response to those cautions and warnings
Whether or not oxygen use is medically necessary for all or a portion of the duration of the trip
Specify the maximum oxygen flow rate (corresponding to the pressure in the cabin of the aircraft under normal operating conditions)
GCAA Authorised/ FAA Approved Brands
The following devices are currently permitted for use on board our aircraft
AirSep FreeStyle 5
DeVilbiss Healthcare iGo
Inogen One G2
Inogen One G3
Inova Labs LifeChoice; or
International Biophysics LifeChoice
Inova Labs LifeChoice Activox
Oxlife Independence Oxygen Concentrator
Oxus Inc. RS-00400; or
Precision Medical EasyPulse
Respironics Simply Go
SeQual Qxywell (model 4000)
Sequal eQuinox (model 4000)
If your device is newly approved by the United States Federal Aviation Authority (FAA) and is not listed above, please submit a MEDIF to obtain medical clearance at least five days before your flight and provide the supporting documents.
If you are a carrying a battery-powered, personal oxygen concentrator on board as cabin baggage but do not intend to use it during the flight, the battery must be removed. It must be packaged separately unless the concentrator contains at least two protective features to prevent accidental operation during transport.
Carrying and using personal oxygen concentrators
Personal oxygen concentrators may be carried on and used on board under the following conditions
If you’re using a portable oxygen concentrator, you must comply with the following conditions to use the device on board the aircraft
Continuous Positive Airway Pressure devices (CPAP/BIPAP)
Carrying and using CPAP/BIPAP devices
Prior medical clearance is not required to carry of use a CPAP/BIPAP device on board, provided that the following conditions are met
Our check-in staff will ensure that the device is in compliance with these conditions.
Respirators and ventilators
Prior medical clearance through the MEDIF system is required to travel with a respirator or ventilator.
If you intend to use the device on board, you must notify us at least 72 hours before your flight.
If you need to use a ventilator you will usually be accompanied by a physician or experienced nurse. The appropriateness of a nurse or doctor escort will be evaluated by the Etihad Airways Medical Centre, based on the provided medical reports.
The medical certificate must state
Carrying and using respirators and ventilators
Respirators and ventilators may be carried on and used on board under the following conditions
Our check-in staff will ensure that the device is in compliance with these conditions.
Portable dialysis devices
Portable Dialysis devices are permitted as cabin or checked baggage, as long as they comply with all safety and security regulations. The device must be within our maximum cabin dimension to be carried as cabin baggage. If the device does not meet the required regulations to be carried on board, it must be carried as checked baggage with no extra charge.
The device must not be used at any time during the flight. It must be properly switched off (not in sleep or hibernation mode) and protected from damage.
In the interest of health and comfort, all of our aircraft are regularly treated with insecticides to comply with International Health Regulations. Please consider all flights as treated with insecticides.
Flights to and from the Seychelles require our teams to carry out additional insecticide treatments when the cabin is sealed and all guests are on board.
Etihad Airways is covered by this rule for any flight to or from a US airport. To view a copy of the US Rule for Non-discrimination on the Basis of Disability in Air Travel applicable to all flights from and to the US, please ask one of our team at our airports serving the US.
Alternatively, you can contact the US Department of Transportation
Most of our aircraft are equipped with accessible toilets. Wheelchairs are also available on all of our flights to help non-ambulatory guests move to and from the aircraft toilets. Our cabin crew are unable to assist guests using the toilet facilities.
Choose your seat
Our choice of seats on board mean that you can find a spot where you’ll feel most comfortable, whether you’d prefer extra legroom, an aisle or exit row seat, or to be sat close to a toilet. This service is free of charge for you and the person accompanying you. We recommend that you reserve your seat as soon as you can so that we can make sure that we have the right seat available for you.
Book your seat
Emergency medical equipment
Our aircraft are equipped with emergency medical equipment in the case of any medical emergencies. Hospital admission, ambulance or transfer arrangements are the responsibilities of the guest.
Meet and Greet
If you need help getting around the airport, why not book our Meet and Greet service? Fast track through the airport and get assistance with your baggage.
Mobility aids and assistive devices
An assistive device is defined as any piece of equipment that assists with a disability, including medication, syringes, dialysis fluids, catheters and bed pads.
Mobility aids, such as canes, crutches and foldable walkers, and assistive devices are permitted on board. You can carry up to two mobility aids for free, as well as any medical equipment. This is in addition to your checked or cabin baggage allowance. Devices must be no longer than 81cm and securely stowed before take-off and landing. Upon request, our crew will assist you with stowing and retrieving your devices.
Assistive devices must meet all safety and security regulations. Due to weight or size, there may be circumstances where the device is not accepted on board. Please contact us if you need further assistance.
Request a special meal
If you have a specific dietary requirement, you can request a meal at least 24 hours before your flight. Whether for health, medical or religious reasons, we’ll do everything we can to arrange a suitable meal for you. All of the meals we serve on board are prepared in strict compliance with Halal regulations. All of our meals and products are suitable for Muslims, so there is no need to make a request in advance.
Select your meal preference
If you are unable to sit and require a stretcher on board, please request our stretcher service at least 72 hours before your flight. You will need to provide proof of medical clearance before you are accepted to fly. Stretcher cases are only accepted for travel in Economy. In such cases, we will reserve six, eight, nine or twelve seats for you depending on the aircraft type. An escort is mandatory for guests requiring a stretcher. Medical escorts are only required if there is a need for a qualified nurse or doctor.
If you need a wheelchair, please let us know as soon as possible before your flight.
Book a Ramp or Step Wheelchair through Manage my booking or call us to reserve a Cabin Wheelchair.
Bringing your own wheelchair
You can bring up to two wheelchairs for free in addition to your checked baggage allowance.
Guests planning to visit the UAE may be required to apply for a visa, even if they’re just transiting through Abu Dhabi. Guests can stay in Abu Dhabi for up to 96 hours with a UAE Transit Visa or stay for up to 90 days with a UAE Tourist Visa. Guests can apply for a UAE visa quickly and easily online.
Subject to their nationality, some guests may be eligible for a visa on arrival.
If the flight or a segment of the journey is operated by one of our partner airlines, guests won't be able to check in online. They can only check in at the airport.
No, guests won't be able to check in online if the following special services are added onto their booking:
Please inform guests with these requests on their booking to check in at the airport.
Our complimentary chauffeur and coach services are still available to get you to and from the airport quickly and easily. On our coaches, you’ll be seated with more space between you and other guests, and with a protective screen between you and our chauffeur. Our drivers will wear face masks and disposable gloves, and all vehicles will be deep-cleaned and sanitised after every trip.
Find out more here
The Etihad Chauffeur service must be booked at least 24 hours before travel. The service will not be confirmed for bookings made within 24 hours, and cannot be arranged for guests on arrival into the airport without a prior booking.
All guests are welcome to access our lounges at Abu Dhabi airport. Guests travelling in The Residence, First Class and Business Class can enjoy our lounges on a complimentary basis. Economy Class guests can also access our lounges for a small fee.
In addition, Etihad Guest Silver, Gold and Gold Elite members can access some lounges. Restrictions apply.
Learn more here.
if your guest’s flight is operated by Etihad Airways (not a partner airline), they can check in online from 30 hours up to one hour before departure at etihad.com.
Global Meet & Assist gives you total peace of mind before you fly or when you land – or even when you’re in transit. Use our priority check-in counters and fast-track through the airport before we show you to one of our lounges. We can even arrange a premium car to take you from the terminal to your plane.
Book Global Meet & Assist quickly and easily online. The airport that you are flying to or from will determine how far in advance you need to book, though we recommend that you arrange the service at least 24 hours before your flight.
The maximum transit time permitted in Abu Dhabi has been extended to 8hrs.
The United States Customs and Border Protection (CBP) facility at Terminal 3 in Abu Dhabi Airport is a purpose-built facility that allows US-bound passengers to undertake all immigration, customs and agriculture inspections in Abu Dhabi before departure.
Guests flying to all US destinations must use the CBP facility at Abu Dhabi International Airport.
Etihad is the only airline in the region to offer a US immigration facility within Abu Dhabi Airport. This means that guests flying to the US will complete US immigration checks before they fly, not after landing.
They will then arrive into the US domestic terminal and skip international immigration queues.
It’s important to tell your guests:
On the day of the flight, guests should arrive at the airport early to give themselves plenty of time to complete the necessary checks and procedures. Check-in usually opens three hours before departure.
It is the guest’s responsibility to hold valid travel documents and know the visa requirements of the country they are travelling to. For further clarification, they can contact the local embassy or consulate of their destination country.
For UAE visa information, we have partnered with TT services to provide you with convenient visa services.
All First and Business Class guests can enjoy the convenience of our Etihad Chauffeur service to and from Abu Dhabi International Airport, to and from anywhere in the UAE.
Guests travelling in The Residence receive free Chauffeur pick-ups and drop-offs at all A380 destinations globally.
Effective 14th November 2019, Gold and Platinum tier guests travelling on Redemption First & Business (O, I) bookings will be eligible for Complimentary Etihad Chauffeur Service within the UAE for one way.
Effective 04 December 2019, guests who purchase tickets in first or business class on other airline ticket stock (non 607) travelling on Etihad Airways operated flights will no longer be eligible for complimentary chauffeur service.
Etihad Airways Economy guests can use our inter-emirate Etihad Express coach services to Dubai and Al Ain when arriving or departing from Abu Dhabi International Airport.
Our Contact Centres are busier than ever right now. To make sure we’re able to prioritise our agents’ time for those who need it most, we will charge $50 for any enquiry that could have need to have guests offloaded from flights. been handled through your GDS.
Examples of scenarios where the fee will not apply are:
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