To ensure a seamless travel experience with Etihad Airways and our partners, it is essential that agents include passengers' email addresses and phone numbers in their bookings to avoid potentially missing crucial notifications about cancellations or delays.

Without phone numbers and email addresses, passengers will not be able to:

• Receive travel updates, such as schedule changes, cancellations, or delays
• Use self-service options
• Make online payments (for ancillary services)

To prevent formatting issues with email addresses, please consult your local GDS helpdesk for guidance on the correct format. This ensures that email addresses are entered correctly, allowing passengers to receive all necessary updates from Etihad Airways and our partners.