Special needs and other services

We offer special meals onboard our aircraft for guests who have religious, dietary or medical needs and for children. All meals are Halal.

Select special meals in the booking system.

Check the codes and descriptions of special meals

 

 

Meals should be requested at least 24 hours prior to departure. We cannot guarantee delivery of a meal if ordered less than 24 hours in advance. Read more here.

If you require any of our special services, please request them when you make your reservation or at least 72 hours before the departure of your guest’s flight.

 

Read more here.

If you require any of our special services, please request them when you make your reservation or at least 72 hours before the departure of your guest’s flight.

Read more here.

1.    Will Etihad accept a medical certificate issued by private physician or Private Hospital/Clinic as medical clearance?

No, If you need medical clearance to fly, make sure to submit your MEDIF form (Medical Information for Fitness to Travel) and most recent medical report at least 72 hours before your flight by email or at your local ticketing office. If approved, you’ll be issued with a certificate from the Etihad Airways Medical Centre (EAMC) which states that you are fit to fly

 

2.    How do I request Special Assistance?

If a guest needs any assistance to travel, including wheelchair or medical assistance, please complete a Special Service request at least 48 hours before their flight.

 

3.    A guest has a disability, but is in a stable condition. Will he/she be accepted for travel without medical clearance?

Yes.

Guests who have permanent but stable disabilities (for instance, paraplegia) may be accepted without prior medical clearance and without an escort. The guest must be able to:

A.    Feed themselves

B.    Use the toilet unaided from the onboard wheelchair

C.    Administer their own medicine and medical procedures

D.    Evacuate the aircraft without assistance

More about medical assistance

 

4.    When is Medical Clearance required?

Our priority is that all our guests fly safely and comfortably. If your customer has a medical condition or needs any assistance to fly, we’re here to help.

More about medical assistance

 

Medical clearance is required if the guest:

·         Suffers from any condition which is believed to be actively contagious

·         Suffers from any condition that may be adversely affected by flying

·         Is likely to be a hazard or a cause discomfort to other guests due to their physical or behavioral condition

·         Is considered to be a potential hazard to the safety or punctuality of the flight

·         Requires special assistance or is unable to care for himself/herself

·         Has recently undergone major surgery

·         Suffers from an unstable physical or psychological condition

·         Requires a stretcher

·         Requires in-flight oxygen, portable oxygen concentrator (POC) or ventilator

·         Requires the use of battery-powered* medical equipment on board (except for CPAP) 

·         Requires a medical procedure during the flight (e.g. injections)

 

1.    How do I request a wheelchair?

If your customer needs a wheelchair, please let us know as soon as possible before your flight.

You can request a wheelchair from the following categories:

Ramp Wheelchair (WCHR): You require a wheelchair for long distances

Step Wheelchair (WCHS): You require a wheelchair for long distances and assistance with steps

Cabin Wheelchair (WCHC): You are completely immobile and require assistance to and from your seat onboard

 

Book a Ramp or Step Wheelchair through Manage my booking or call us to reserve a Cabin Wheelchair.

Guests can bring their own wheelchair for free in addition to their checked baggage allowance.

Remember:

·         The height and weight of the wheelchair should not exceed 120cm and 60kg. Contact us if your wheelchair does not meet these dimensions.

·         Removable batteries must be placed in a protective pouch and carried in the cabin. The battery must not exceed 300WH. For devices fitted with two lithium batteries, each battery must not exceed 160WH.

·         Wet-cell batteries must be removed.

·         All Etihad Airways aircraft operating to and from the US have a priority space in the cabin for the stowage of one folding wheelchair. This space is available on a first come, first served basis.

 

2.    Am I allowed to take my Crutches on board my flight?

Assistive devices such as canes, crutches and foldable walkers are allowed in the cabin, but they must be securely stored before take-off and landing.

 

3.    Can I take my Guide dog with me in the flight?

No. Guide dogs are permitted in the cargo hold for free as part of checked baggage allowance, if they have the correct permits and documentation to travel.

 

4.    Are there any medical conditions that are unacceptable for Air Travel?

Yes. Please refer to MEDA policy. However, each individual case must be considered on its merits and is dependent on whether or not the guest is accompanied by a professional escort.

 

5.    How do I request a Medical Clearance?

You must complete and submit a MEDIF form.

 

6.    Where do I find the Medical Form?

Special Assistance Form is available of Etihad.com

 

7.    Where do I submit my Medical form?

Medical Forms should be submitted to the nearest Etihad Airways Office or your travel agent

 

8.    How long before my flight should I submit my request?

Medical request forms must be submitted at least 72 hours before the flight departure.

 

9.    What can I do if I need to travel within 72 hours?

You can arrange same-day clearance to fly with our fast-track onsite assessment. Our onsite physician will assess guests and determine whether they are fit to fly on the same day for a fee of; AED1,500 per visit in Abu Dhabi & AED2,000 per visit in Al Ain, Dubai and other locations outside of Abu Dhabi

Call +971 2 599 0000 or email MEDA@etihad.ae to book

 

10. Are medical devices allowed on board flights?

Please see details on medical assistance under More Help with Flying section  

 

11. Guest is carrying a nebulizer on board, is MEDA clearance required?

Nebulizers, feeding pump, BP monitoring mini device, glucometers, if guests will use the devices on board, YES clearance is required (EXCEPT GLUCOMETER)

You can find information on carrying nebulizers under medical assistance section

 

12. I have a valid Etihad Medical certificate however, but I changed the date of travel.

Etihad must be notified at least 48hrs prior to departure in case of any date/flight changes to update your booking with the required information.

In case within 48hrs we will still try to accommodate the request, however we cannot guarantee approval ,especially if there was a change on the guest’ medical condition then EY Doctor will require to review the request again for approval.

 

13. I have filled and secured my medical clearance for my outbound flight. Do I need to do it for my return journey?

YES – The Medical form should be filled and medical clearance processed for the return journey.

 

14. For how long will the Diagnosis Report from my doctor be considered valid?

All reports issued from your treating physician must be within 14 days of your flight.

 

15. How long does it take for an oxygen request to be confirmed?

A request for oxygen should be submitted at least 48hrs prior to departure (less than 48hrs submission is subject to confirmation/rejection by the technical department who provides the service).

Guests with specific conditions require medical clearance before flying. We will do our best to assist and provide them with the support that they need. Read more here.

During the first 28 weeks of pregnancy, mothers expecting one or multiple children can travel without a medical certificate.

Please read the travel guidelines for women who are over 28 weeks’ pregnant here.

MEDIF (Medical Information for Fitness to Travel or Special Assistance) forms must be submitted at least 72 hours before the departure of the flight, along with the latest medical report from the treating physician in English. The report should be issued no more than 10 days before the date of travel.

Download the MEDIF form here.

Read more here.

We want our guests to feel comfortable when they travel. If guests require any type of special service – whether for Unaccompanied Minors, expectant mothers, a special meal or a medical requirement – we are here to help.

 

Read more here.