Booking information

Sometimes plans change or an emergency arises. We would like to give our guests the flexibility to modify and customise their bookings according to their needs.

All reservations, modifications and cancellations are subject to terms and conditions, The Customer Care Policy, General Conditions of Carriage and applicable taxes, fees and charges (including but not limited to fare rules of the ticket and Guest Service Fee).

If the flight or a segment of the journey is operated by one of our Partner Airlines, please contact the airline directly for any changes and special requests.

Group bookings must be created at an Etihad Sales office or via a dedicated group system, access to which has been provided by Etihad Airways. Travel agencies are not permitted to request groups in the GDS.

All guests should be booked together on the same flight(s)/ departure dates at the time of booking. 

Read more about group bookings

You can combine up to four destinations in one booking. 

 

Note: Due to COVID-19 restrictions, our lounges in Abu Dhabi are closed. We will reopen them as soon as we can. 

 

We’re pleased to offer STPC to all of our guests in First and Business, as well as Economy guests on certain routes. All guests must have a transit time of between 8 – 24 hours in Abu Dhabi. Guests are able to make use of the AEROTEL hotel in Abu Dhabi (either in or outside of the airport), or airport lounge if no accommodation is available.

 

Here’s everything you need to know:

 

·         Guests must have a transit period of 8 – 24 hours in Abu Dhabi airport

·         Connecting flights must be Etihad Airways operated

·         Guests booked on Other Airline (OAL) or a flight operated by an Etihad Airways Partner (EAP) may be accepted on request

·         STPC applies to the first scheduled flight connecting from Abu Dhabi

·         Guests may choose to book a flight with a longer transit time but more direct route, and if all conditions are satisfied, STPC will be provided; for instance, CCJ-AUH-LAX-SFO has a shorter transit time in Abu Dhabi but CCJ-AUH-SFO is a more direct route

·         STPC requests must be made at least five days before departure

·         STPC must be requested in the PNR and queued to Queue city AUH on Queue number 501 with Prefatory code 11 – this must be done at the time of booking and confirmed by the Etihad STPC desk – Abu Dhabi

·         ID / AD / FOC / diplomatic discounted tickets are not eligible for STPC

·         STPC is applicable on STA tickets (000) only where POS is Australia for sectors mentioned under STPC Table- Australia

·         STPC is subject to availability

 

Premium and Economy Guests 

 

 

Make your STPC request at your EY office or contact us for assistance.

 

Economy Space is a great option for guests who want to stretch out and have extra legroom. Some are in the exit row and are subject to safety and eligibility requirements.

We strongly recommend you book early, as Economy Space seats are available on a first-come, first-served basis. Read more here.

Etihad Fare Choices offer you the ability to tailor your guest’s journey according to their needs.

Fare choices offer guests flexibility with dates, baggage allowance, how many Etihad Guest miles they will earn and other benefits such as priority check-in, chauffeur service and upgrade eligibility.

 

View fare choices