On ground and airport services

Your guests can obtain a Tourist or Transit Visa to visit the UAE. Some guests will need to arrange their visa before travel, and other guests will receive a visa on arrival.

It is very important that guests have the correct documentation to enter the UAE.

Read more here.

If the flight or a segment of the journey is operated by one of our partner airlines, guests won't be able to check in online. They can only check in at the airport.

No, guests won't be able to check in online if the following special services are added onto their booking:

  • Bassinet
  • Wheelchair

Please inform guests with these requests on their booking to check in at the airport.

Yes. Our Airport Transfer service is available to all guests, irrespective of booking class, across our global network (except for the UAE), through our partner Conxxe. Guests can even earn Etihad Guest Miles when they book through us.

Book now.

The Etihad Chauffeur service must be booked at least 24 hours before travel. The service will not be confirmed for bookings made within 24 hours, and cannot be arranged for guests on arrival into the airport without a prior booking.


Note: Due to COVID-19 restrictions, our lounges in Abu Dhabi are closed. We will reopen them as soon as we can. 


All guests are welcome to access our lounges at Abu Dhabi airport. Guests travelling in The Residence, First Class and Business Class can enjoy our lounges on a complimentary basis. Economy Class guests can also access our lounges for a small fee.

In addition, Etihad Guest Silver, Gold and Gold Elite members can access some lounges. Restrictions apply.

Learn more here.

If your guest’s flight is operated by Etihad Airways (not a partner airline), they can check in online from 30 hours up to one hour before departure at etihad.com.

The Etihad Meet & Greet Service ensures an effortless and hassle-free experience exclusively for Etihad Airways guests at Abu Dhabi International Airport.

You can book it for your special guests, such as family, friends and business clients. Packages are available for arrival, transit and departure.

Book online with a credit card at least 48 hours ahead of arrival. Bookings made within 48 hours will not be accepted. Terms & Conditions apply. Book Now

Read more here.

The United States Customs and Border Protection (CBP) facility at Terminal 3 in Abu Dhabi Airport is a purpose-built facility that allows US-bound passengers to undertake all immigration, customs and agriculture inspections in Abu Dhabi before departure.

Guests flying to all US destinations must use the CBP facility at Abu Dhabi International Airport.

Read more here.

Etihad is the only airline in the region to offer a US immigration facility within Abu Dhabi Airport. This means that guests flying to the US will complete US immigration checks before they fly, not after landing.


They will then arrive into the US domestic terminal and skip international immigration queues.


It’s important to tell your guests:


  • Check-in for Etihad flights to the US closes two hours before the flight, so they must arrive at the airport in plenty of time.
  • All guests must go through the US Immigration facility, located near gates 58 – 61 in Terminal 3, no later than 60 minutes before the flight. If guests are late to report to the US Immigration facility, they may be denied boarding.
  • Guests must check all the restricted and prohibited items that they can bring into the US before they pack.
  • Guests’ date of entry into the US on their passport will be the date they depart from Abu Dhabi, and not the date they arrive in the US.
  • Baggage will be sent to guests’ final destination in the US.

On the day of the flight, guests should arrive at the airport early to give themselves plenty of time to complete the necessary checks and procedures. Check-in usually opens three hours before departure.

It is the guest’s responsibility to hold valid travel documents and know the visa requirements of the country they are travelling to. For further clarification, they can contact the local embassy or consulate of their destination country.

For UAE visa information, we have partnered with TT services to provide you with convenient visa services.

Read more here.

All First and Business Class guests can enjoy the convenience of our Etihad Chauffeur service to and from Abu Dhabi International Airport, to and from anywhere in the UAE.

Guests travelling in The Residence receive free Chauffeur pick-ups and drop-offs at all A380 destinations globally.


Effective 04 December 2019, guests who purchase tickets in first or business class on other airline ticket stock (non 607) travelling on Etihad Airways operated flights will no longer be eligible for complimentary chauffeur service.


  • All chauffeur requests made before 04 December will be honored, and any bookings made after 04 December will not be eligible for the service
  • If a guest makes a date change to their ticket, chauffeur eligibility will be based on the reissuance date 


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Etihad Airways Economy guests can use our inter-emirate Etihad Express coach services to Dubai and Al Ain when arriving or departing from Abu Dhabi International Airport.

Book now.