Before 8 March - please action any PNRs that require ticket reissuance to ensure that e-tickets remain associated to migrated PNRs in Amadeus Altéa PSS after cutover.
With immediate effect, tickets MUST NOT be kept open-dated.
Please issue or exchange any e-tickets, EMDs and make upgrade requests for your customers as early as possible to avoid any inconvenience during our systems switch.
Bookings with un-synchronised tickets are causing a negative impact to ongoing data migration activities for PSS.
It is essential that our travel partners rebook and reissue tickets before 8 March.
All existing un-synchronised bookings should be exchanged or cancelled on an urgent basis.
Failure to update or action open-dated tickets will mean the existing booking details will not be migrated to Amadeus.
Find the latest information on our systems switch at etihadhub.com/pss.
Thank you in advance for your support so that we can provide a smooth transition for your customers.