From 10 December 2025, guests can check visa, entry and travel requirements for their destination through our new co-branded experience, powered by our partnership with Sherpa.

This launch introduces an enhanced digital solution allowing guests to verify destination-specific entry rules, visa needs, passport validity requirements and health documentation requirements in real time.

Note: UAE transit visas continue to be facilitated through the existing process and are not impacted by this launch.

What’s New

• Travel Requirements Checker – Guests can easily verify visa and entry requirements based on nationality, destination, and travel details.
• Real-time Updates – Information is dynamically updated to reflect the latest government and border control requirements.
• Direct Access – Available through Etihad.com and via direct product links provided below.
• Visa Application Support – Where applicable, guests can initiate visa or document applications directly through the Sherpa platform.

Direct Booking Links (active from 10 December)
Travel Requirements Checker: https://apply.joinsherpa.com/travel-restrictions?affiliateId=etihad

FAQ

• How does the process work?

Guests access the Sherpa tool via Etihad.com, enter nationality, destination and trip details, view applicable requirements, and get guided to apply for visas or complete documentation directly with Sherpa.

• Who is responsible for visa processing?

Visa applications and travel documentation services requested through the tool are managed directly by Sherpa, subject to each country’s regulations and processing timelines. UAE transit visas remain managed through current Etihad-facilitated channels.

• How can guests contact support?

Guests can access support via the Help or Contact section within the Sherpa platform. If they have already submitted an application, they will need to reference their application number. For UAE transit visa queries, guests should continue to follow the existing contact and support process.

• Where can guests view their travel requirements?

Guests can view their personalised entry requirements by accessing the Sherpa tool via Etihad.com or the direct link provided. Use this script for guest queries:

“Thanks for getting in touch. Travel requirements and visa guidance are provided through our partner Sherpa. Please visit the travel requirements checker via Etihad.com, where you can view the latest entry rules and documentation needed for your trip. Sherpa will be able to assist with requirement details and visa applications, but if you need support with your flight booking, we’re here to help.”