Etihad Hub News

Commercial Waiver Policy for Nairobi (NBO) flight cancellation

23 May 2024, 05:49 PM


Etihad Airways is offering options for guests who purchased tickets on or before 23 May 2024 for travel from and to Nairobi (NBO) between 03 May 2024 and 30 September 2024.


All tickets issued on 607 documents:



  • Full refund with no penalty or administration fee


Partially unutilized tickets

  • Refund the unused portion of the ticket with no penalty or administration fee along with the unused taxes. Kindly calculate the refund on the prorate basis.


Please ensure the PNR is updated with the remark “CW002-2024 FOR NBO FLIGHT CANCELLATION