25 March 2020

GDS refund function temporarily suspended

                                                                        Last updated Wednesday 25 March 2020 at 06:05pm UAE

We are currently receiving a high volume of refunds through our GDS channels. As of today, we have suspended the Automated Refund function in all GDS. This is a temporary measure to help us monitor each booking.

Refunds are still available for eligible tickets. Requests can simply be submitted via “Refunds Applications” through the BSP link.

ARC agents will need to send an email to EtihadRefunds@etihad.ae to request for refunds

Please be informed that given the involved volumes, it would take us up to 40 days to process a refund, once received.

Thank you for your understanding.


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