11 May 2020

GDS refund function temporarily suspended

                                                                        Last updated Monday 11 May 2020 at 08:26am UAE

We are currently receiving a high volume of refunds through our GDS channels. As of today, we have suspended the Automated Refund function in all GDS. This is a temporary measure to help us monitor each booking.

Refunds are still available for eligible tickets. Requests can simply be submitted via “Refunds Applications” through the BSP link.

ARC agents will need to send an email to ARCRefunds@etihad.ae to request for refunds

Please be informed that given the involved volumes, it would take us up to 45 days to process a refund, once received.

Thank you for your understanding.

 

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