Commercial policy for travel commencing in the UAE
Policy for travel commencing in the UAE. One free date change is permitted for tickets issued on or before 5 March 2020 for travel until 20 May 2020. This applies to tickets issued in the UAE where the origin or destination is AUH.
Rebooking / re issue
One free date change is permitted
Rebooking needs to be done on the original RBD or the lowest available RBD in the same cabin.
Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees.
Re-routing and endorsement onto other airlines are not permitted. Any re-routing beyond the above points will charge the difference in fare.
Cancellation / refund
For teachers in the UAE:
Refund is permitted without any cancellation charge.
For partially used tickets refund is based on pro rate mileage flown.
Valid proof is required in the form of a letter from the educational institute confirming the teacher is employed.
For all other guests:
Refund is permitted as per fare rules.
PNR must be updated with: "Invol change due COVID-19-UAE”
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