18 February 2020

Commercial policy for Corona Virus outbreak

 

 

Due to the evolving situation in Wuhan province, Mainland China, Etihad Airways is offering the following options to guests who have purchased EY tickets on/before 12 February 2020 and travelling to/from Mainland China & Taiwan, as well as those guests who wish to leave Mainland China & Taiwan at the earliest.

 

Rebooking/Re issue

 

To/From Mainland China Points v.v.

For tickets issued on/before 12 February 2020 for travel to/from Mainland China between 24 January 2020 to 28 March 2020, one free date change is permitted to travel until on/before 31 May 2020.

 

Rebooking needs to be done on the original RBD or the lowest available RBD in the same cabin. Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees.

 

Re-routing and endorsement onto other airlines are not permitted. Any re-routing will charge the difference in fare.

 

To/From Taiwan (TPE) v.v

For partially unused tickets that are issued on/before 06 February 2020 for travel to/from TPE (Taiwan) v.v between 06 February to 28 March 2020, rebooking /re-routing permitted via BKK /SIN / KUL until 31 May 2020 on China Air (CI).

 

For e.g. – AUH-EY-BKK/SIN/KUL-CI-TPE v.v

 

For unused tickets, re-booking on EY services for the same routing and in the same RBD can be made with travel outbound prior to 31 May 2020.

 

Rebooking needs to be done on the original RBD or the lowest available RBD in the same cabin. Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees. Re-routing and endorsement onto other airlines other than that mentioned above is not permitted.

 

Cancellation/Refund

 

To/From Mainland China Points

For tickets issued on/before 12 February 2020 for travel to/from Mainland China between 24 January 2020 to 28 March 2020, guest impacted by the above situation can request a full refund.

 

To/From Taiwan (TPE)

For tickets issued on/before 06 February 2020 for travel to/from Taiwan (TPE) between 06 February 2020 to 28 March 2020 guest impacted by the above situation can request a full refund.

 

Refund on partially utilized ticket must be calculated based upon pro-rata mileage flown.

 

The above policy is applicable for Group bookings also.

 

Please ensure the PNR is updated with the remark "Invol change due Coronavirus outbreak”

 


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