29 January 2020

 

Notice for guests travelling to or from Mainland China and Hong Kong

 

 

Etihad Airways is closely monitoring the outbreak of the new coronavirus in China and coordinating its response with airport and health authorities in Abu Dhabi.

 

Etihad will waive rebooking and refund charges for tickets issued on or before 28 January 2020 for travel to or from mainland China between 24 January and 29 February 2020.

 

In addition, Etihad is waiving rebooking charges for tickets issued on or before 28 January 2020 for travel to or from Hong Kong between 24 January and 29 February 2020, and refund charges for tickets issued on or before 28 January 2020 for travel to or from Hong Kong between 24 January and 6 February 2020.

 

Guests who would like to make changes or cancel their Etihad flights should do so by calling our contact centre in the UAE on +971 600 555 666, in mainland China on +86 400882 2050 or in Hong Kong on +852 30713221, or by contacting their travel agent in case they have not booked their travel with Etihad directly.

 

The safety and wellbeing of its passengers and employees is the highest priority of Etihad Airways, which continues to collaborate with authorities and industry partners on this important issue. 

 

 

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