Please review the below information covering Business Value tickets issued or voluntarily reissued from 4 March 2025.

Important Business Value Fare Brand Details

• Lounge Access: Business Value tickets do not include complimentary lounge access, regardless of RBD. In most cases lounge access is not available for purchase at the airport.
• Seat Selection: Seat selection is only available at an additional fee.
• Changes & Cancellations: Changes to tickets is permitted for a fee, while cancellations are not permitted. Business Value fares are non-refundable.
• Other Business Fare Options: For greater flexibility and additional benefits like lounge and seating, book Business Comfort or Business Deluxe fares.

Lounge Access Tagging in PNRs

• Business Value Tagging: Ineligible Business fares such as Business Value will be tagged in the PNR with an SK remark (SK NOLO), indicating no complimentary lounge access.
• Eligible Fares: Other eligible Business and First fares (Deluxe & Comfort) will continue to include complimentary lounge access.
• Purchase Lounge Access: Advance booking for the Etihad Business Lounge at AUH is available. Lounge products can be purchased by agents through GDS or Manage My Booking.

For additional information regarding these enhancements, please refer to the latest FAQs.

We remain dedicated to offering an exceptional flying experience and leveraging our strategic network.