Our Contact Centres are busier than ever right now. To make sure we’re able to prioritise our agents’ time for those who need it most, we will charge $50 for any enquiry that could have been handled through your GDS.
Examples of scenarios where the fee will not apply are:
unable to syncronise EMD with the ticket because EMD was issued by EY directly.
need to verify if guest was a no show.
require information on tickets that were exchanged by EY directly.
cannot do name corrections.
need schedule change/codeshare information that may not reflect on the passengers PNR.
need to have guests offloaded from flights.
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