Etihad Airways has successfully switched to the Amadeus Altéa Passenger Service System (PSS).
Our Reservations, Inventory and Ticketing (RIT) service is now live in Amadeus Altéa. Our flight bookings are also now available online, through GDS and our contact centre as normal.
All our booking services are back. You can choose a seat for your customers if they're travelling from 13 March. Our new mobile app will be available from 13 March.
Thank you again for your support, which has been essential to the success to this project.
We're pleased we were able to deliver a smooth transition. If you are experiencing any issues while we finalise our systems switch, our contact centre team is ready to help you with any questions you may have. You can also use our trade live chat service, which is available on Etihad Hub.
Keeping you updated every step of the way
We’ll be updating this page and its FAQs regularly, so please come back to make sure you have the latest information to help you advise your customers. If you haven’t already, make sure that you’re registered on our Trade email database so we can keep you updated through our Trade email bulletins.
Several services are already back online, while the remainder of our services are expected to be available again from 13 March.
Online check-in is now available.
Check-in at the airport will be open from three hours before the flight departure. Please ensure that your customers bring all their travel documents, including: a PCR test if their destination requires one and a printed or electronic copy of their ticket.
Amadeus Altéa PSS offers a tailored experience for you and your customers that helps you navigate the entire travel planning process, including their post travel experiences, with ease.
Access an improved self service gateway, enjoy a faster booking process, get priority service if a flight is disrupted and more.
Enjoy personalised, faster check-in times at the airport as well as being able to discuss any issues or concerns with the check-in agent.
Benefit from a smoother experience that includes accessing boarding pass details in both the app and smartwatch, automated notifications and saved passport details for Etihad Guest members.
We’ll be updating our FAQs throughout our systems switch, so make sure to check back regularly to stay up-to-date.