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Etihad Airways has successfully switched to the Amadeus Altéa Passenger Service System (PSS).

Our Reservations, Inventory and Ticketing (RIT) service is now live in Amadeus Altéa. Our flight bookings are also now available online, through GDS and our contact centre as normal. 

All our booking services are back. You can choose a seat for your customers if they're travelling from 13 March. Our new mobile app will be available from 13 March.

Thank you again for your support, which has been essential to the success to this project.

We're pleased we were able to deliver a smooth transition. If you are experiencing any issues while we finalise our systems switch, our contact centre team is ready to help you with any questions you may have. You can also use our trade live chat service, which is available on Etihad Hub.


Keeping you updated every step of the way

We’ll be updating this page and its FAQs regularly, so please come back to make sure you have the latest information to help you advise your customers. If you haven’t already, make sure that you’re registered on our Trade email database so we can keep you updated through our Trade email bulletins.


When will the systems switch be complete?

Several services are already back online, while the remainder of our services are expected to be available again from 13 March.


Online check-in is now available.


Check-in at the airport will be open from three hours before the flight departure. Please ensure that your customers bring all their travel documents, including: a PCR test if their destination requires one and a printed or electronic copy of their ticket.

Benefits for you and your customers

Amadeus Altéa PSS offers a tailored experience for you and your customers that helps you navigate the entire travel planning process, including their post travel experiences, with ease.


  • Update flight bookings or split an online booking for multiple guests travelling together in the same booking.


  • Receive real-time price updates, personalised offers and discounts, customised booking options as well as an easier way to book and pay for ancillaries.


  • Additional enhanced features include an automatic document checker and a real-time baggage tracker. Guests will also be able to receive alerts and updates from their smart watch, along with checking their boarding pass and trip information without having to open the Etihad app on their phone. 

Enhanced experience

Access an improved self service gateway,  enjoy a faster booking process, get priority service if a flight is disrupted and more.

Smoother check-ins

Enjoy personalised, faster check-in times at the airport as well as being able to discuss any issues or concerns with the check-in agent.

New mobile app

Benefit from a smoother experience that includes accessing boarding pass details in both the app and smartwatch, automated notifications and saved passport details for Etihad Guest members.


We’ll be updating our FAQs throughout our systems switch, so make sure to check back regularly to stay up-to-date.