Etihad Hub News

Your wellness, our priority

01 June 2020, 07:25 AM

Dear Trade Partner,


Today I'm pleased to introduce you to Etihad Wellness.

As our network continues to grow, we’ve implemented new measures to help our guests feel more in control when they travel. We've limited touchpoints and allowed for social distancing throughout their journey.

And because we understand our guests will have questions about their trip, we're excited to have introduced a team of Wellness Ambassadors. They'll offer help and advice whenever our guests need it, giving them extra peace of mind when they travel with us. 

Meet our Wellness Ambassadors

Our team of Wellness Ambassadors are available online, at the airport and on board to make

sure guests feel comfortable and safe at every step of their journey. 

They’ll share detailed information about the latest international directives and developments associated with their trip, and offer tips on how to stay safe when they travel. 

On board, they’ll make sure our increased hygiene measures are being followed, and share all the information guests need while travelling with us, including what to do when they reach their final destination. 

Find out more about Etihad Wellness at

Our guests' wellness is our priority

Here are just a few of the steps we’ve taken as part of Etihad Wellness to make sure our guests feel comfortable on their trip: 


We’ve introduced additional deep cleaning and sanitisation at every point of the journey 


We’ve made some changes on board and at the airport to make sure there’s more space between our guests 


Our team will wear face masks and personal protective equipment at all times 


All of the food we prepare goes through rigorous testing before we bring it on board, and we serve

it in line with strict COVID-19 guidelines 


Our new Wellness Kits will include a face mask, gloves and hand gel 


I want you and all our guests to have every confidence in our team – they care about your wellbeing, because to us, that’s all that matters. You can find out more about Etihad Wellness in the Travel Guide and at . 


Let’s work together to ensure our guests are informed 

As a collective travel industry, we have the responsibility to work together to serve our customers. The ability to communicate in a timely and consistent manner is more important than ever. By not including the correct contact details within the booking, our guests are not receiving the important travel information they need. 

Today and over the coming months, we will be working with all our travel partners to ensure we are in a position to contact guests as quickly as possible should we need to do so. For all of us, this will result in a better relationship with our customers. 

Remember, all our flights to, from and via Abu Dhabi are available on the GDS. You can stay up to date with the latest travel advice and information at

We look forward to welcoming you back on board soon. 


Duncan Bureau

Senior Vice President Sales & Distribution

Etihad Airways