Etihad Hub News

We choose negative guests

13 January 2021, 10:00 AM

Dear Trade Partner,

Happy New Year from myself and the team here at Etihad.

This year we start by reemphasising our commitment to safety and wellbeing through Etihad Wellness. The wellness of our guests, teams and partners remains paramount as we continue to keep the world connected as safely as possible.

That’s why we only choose negative guests.

We're the only airline in the world to make COVID-19 testing mandatory before every flight. Since August 2020, 100% of our guests have tested negative before they fly. 


On board with us

We ask all guests to wear masks on board. Our team will wear face masks and personal protective equipment at all times and our aircraft are equipped with HEPA air filters which capture 99% of airborne microbes. 

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Our Wellness Ambassadors

Because we want guests to feel comfortable and cared for when they travel with us, our specially trained team of Wellness Ambassadors are on hand 24/7 to answer your questions and share advice. Chat to our Wellness Ambassadors online, find them at the airport or speak to them on board. 

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Keeping guests protected

We’ve extended our COVID-19 global wellness insurance to keep guests protected when they’re away from home. Our cover is included with every Etihad Airways ticket for travel up to 31 March 2021, so wherever your guests are flying to, they can travel there with confidence. 

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Your wellness, our priority 

Wellness will always be our priority; we care about keeping guests safe and protected at every step of their journey. Our Wellness Kits are available on board for all guests, including a face mask, gloves and hand gel. Learn more about Etihad Wellness at

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Keeping the world connected

This winter, we’re flying to up to 60 destinations across the world. Our network covers Asia, Australia, Europe, the Middle East and North America, and we hope to add even more destinations as travel restrictions begin to ease.

Remember, Abu Dhabi is open to tourists without quarantine from select destinations. Guests travelling to other emirates can land in Abu Dhabi and go directly to Dubai or any other northern emirate without having to quarantine. 

Explore our network

I’d like to take this opportunity to thank you for your commitment and hard work last year. My team and I are looking forward to working with you in 2021 and making this the year of safe flying.


Martin Drew

Senior Vice President Sales & Cargo

Etihad Airways