Etihad Hub News

Updates from Etihad Airways

16 April 2020, 11:30 AM

Dear Trade Partner,

As we continue to look towards the future, I wanted to share with you our latest updates. We’ve been busy behind the scenes making sure that as soon as the time is right, we’re ready to return to the skies.

Network updates

Working closely with the UAE Government and Global Aviation Authorities, our aim is to gradually return to a fuller schedule as soon as it is safe for us to do so. For now, our flights remain suspended until 1 May, and we’ll continue to operate a number of special repatriation flights to help foreign citizens return home from Abu Dhabi. These flights are available to book through the GDS.

We’re planning to operate a reduced network from 1 May 2020, and will launch our new Vienna service on 1 July 2020.

My focus now is on ensuring that you have everything you need from Etihad to support your customers at this time. I am pleased to let you know that we have updated our policies today, giving you and your customers greater flexibility to rebook in the future, with a longer date period to choose from.

A message from GCEO Tony Douglas

From bringing the world home to vital cargo flights – and our most extensive aircraft maintenance programme yet – our focus is firmly fixed on the future and the clearer skies to come, all of which you can hear directly from our Group Chief Executive Officer, Tony Douglas. 



We really value our partnerships around the world, and we care about what you think. If you have any questions, ideas or suggestions, please do reach out to me or your local Etihad representative. Or for more information about our latest policies and travel updates, please visit

We’re so grateful for your ongoing loyalty and support at this time. From all of us at Etihad Airways, thank you. 


Kind regards


Duncan Bureau

Senior Vice President Sales & Distribution

Etihad Airways


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