Due to updates to our network and ongoing travel restrictions, our flight schedules are changing in 2022.

This means we will need to action a significant amount of cancellations for the period 27 March to 30 June 2022 for China. This change will be actioned today, 17 January.

We are working hard to rebook guests where possible. Our Contact Centre is experiencing a high number of calls. Please support us by managing changes with your customers directly.

Options for customers impacted by this cancellation:

1. They should contact their travel agent directly for rebooking or refunds
2. If they have been rebooked and this shows in their itinerary, and they are happy to accept the change, they don’t need to do anything
3. For travel up to 31 May 2022 only - choose Etihad Credit and reissue the ticket on or before 31 May for travel until the system range
4. For travel after 31 May, rebook a different flight by checking flight availability on etihad.com, then calling their travel agent to rebook. They must rebook within 60 days of receiving a cancellation to avoid any charges

If the new flight departure is more than 30 minutes earlier than previously scheduled - or if the arrival at their final destination is delayed by 60 minutes or more - customers can make a date change within seven days of the original flight date without charge.

• Please check our Standard Schedule Change Policy applies to all bookings from 1 June 2022
• Our Covid-19 waiver policy applies to all bookings up to 31 May 2022

If they have a connecting flight

In some rare cases they may find that the outward journey has been cancelled but not their connecting flight. They don’t need to do anything at this time and we will update their booking soon.

If customers choose to rebook

There’s no change fee to rebook their flight or they have the option to request a refund.

Thank you in advance for your support.

-Ends-