Due to updates to our network and ongoing travel restrictions, our flight schedules are changing in 2022.
This means we will need to action a significant amount of cancellations for the period 27 March to 30 June 2022 for China. This change will be actioned today, 17 January.
We are working hard to rebook guests where possible. Our Contact Centre is experiencing a high number of calls. Please support us by managing changes with your customers directly.
Options for customers impacted by this cancellation:
If the new flight departure is more than 30 minutes earlier than previously scheduled - or if the arrival at their final destination is delayed by 60 minutes or more - customers can make a date change within seven days of the original flight date without charge.
If they have a connecting flight
In some rare cases they may find that the outward journey has been cancelled but not their connecting flight. They don’t need to do anything at this time and we will update their booking soon.
If customers choose to rebook
There’s no change fee to rebook their flight or they have the option to request a refund.
Thank you in advance for your support.