With additional route cancellations and suspensions announced, please check the updated list of rebooking options with approved carriers. These options should be offered to the guest only if there are suitable connections available.
*For carriers where RBD is not highlighted, settlement is only on the Economy RBD.
If the above rebooking options are not suitable to the guest, the unused portion of the ticket may be refunded. This is not applicable for staff, group, redemption or Free of Charge (FOC) tickets.
Tickets reissued involuntarily must be endorsed with INVOL followed by the reason for reissue in the endorsement box (e.g. INVOL REISSUE DUE FLIGHT CANCELLATION). Failure to do so will result in ADM (Agent Debit Memo).
Effective immediately for all route cancellations, please check that the same RBD is available on the flight you’d like to rebook. This should be as per the existing ticket.
If the same RBD is available:
If the same RBD is not available:
For example, if a guest was scheduled to travel AUH-LAX on L RBD and they’d like now to fly EY to JFK connecting to LAX on American Airlines (AA), you have the following options: