Effective 10 February 2021, guests who purchased their ticket in the UK and have already travelled outbound but who’s return flight has been cancelled have the option to:
If the rebooking options are not suitable to the guest, unused portion of the ticket may be refunded.
Tickets reissued involuntarily must be endorsed with INVOL followed by the reason for reissue in the endorsement box (e.g. INVOL REISSUE DUE FLIGHT CANCELLATION). Failure to do so will result in ADM (Agent Debit Memo).