Etihad Hub News

Ramadan Mubarak from the entire team at Etihad

05 May 2020, 12:45 PM

Dear Trade Partner,

Ramadan Mubarak from the entire team at Etihad.

Since my last email, it’s been a pleasure to hear from so many of you who have taken the time to reach out with questions and feedback. My team and I are working to respond to you all as quickly as we can.

We’ve also introduced a feedback button on, making it even easier for you to connect with us.

We’re thinking of all our partners at this time, and will continue to do everything we can to support you.

Our latest network updates

At this time, we are only operating one-way special flights departing from Abu Dhabi.

Working closely with the UAE Government and Global Aviation Authorities, our aim is to gradually return to a fuller schedule as soon as circumstances allow. Whilst our network is under continuous review, it remains on sale. All bookings made after 29 April 2020 for travel ‪between 16 June and 31 August 2020, are fully flexible and refundable. 

As and when we have more details, you’ll be the first to know from me.

Keeping our guests informed

Please continue to make sure that all GDS bookings contain up-to-date and accurate guest information. Our network and policies are changing quickly, so it’s imperative that we’re able to communicate with guests directly. This is a much more efficient way for us all to work, and provides a much better experience for our guests; both with you and Etihad.

Your questions, answered

To provide you with answers more quickly, here are a few of the questions that are being asked most regularly:

Question: Where’s the best place to find up-to-date information, and when will I know if policies change?

You’ll find all the information you need about our policies on the Etihad Hub.

Remember to follow us on our social media channels too. There you’ll find live updates and a behind-the-scenes look at what we’re doing whilst we can’t fly.

Question: Why have you implemented a $50 surcharge for agents calling your Contact Centres?

Our Contact Centre team are available around the clock to help and support you when you need it. Understandably, our lines are busier than usual right now, so to make sure we’re able to prioritise our agents’ time for those who need it most, we will charge $50 for any enquiry that could have been handled through your GDS. You will not be charged if you need any other assistance.

Question: What are you doing with your planes at the moment?

We’re doing everything we can to make sure our aircraft are as good as new when we start flying again. In our most extensive maintenance programme ever, we’re deep cleaning all of our aircraft and refreshing the interiors too.

Watch us in action: 


We really value our partnerships around the world, and we care about what you think. Please do reach out to me or your local Etihad representative if you need anything, and remember – for our latest policies and travel updates, please visit

From all of us at Etihad Airways, take care.


Kind regards


Duncan Bureau

Senior Vice President Sales & Distribution

Etihad Airways


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