As the travel market returns to business as usual, our COVID-19 waiver policy will no longer apply for bookings after 31 May 2022.

This is a planned change which we communicated earlier in the year. Here’s a reminder of some important housekeeping to be aware of as we approach the 31 May deadline.

Travel dates:

For all tickets issued or reissued up to 31 May 2022 - all travel must be completed by 30 September 2022.

Refunds:

Refunds under the COVID-19 policy must be completed by 31 May 2022.

Normal fare rules under our standard waiver will apply for:

• Tickets issued before 31 May 2022 for travel after 30 September 2022.
• Tickets issued after 31 May 2022.

View the COVID-19 policy.

Please ensure you review any outstanding rebooking or refund requests and advise your customers of the options open to them before 31 May.

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