Effective immediately, a new policy applies for all bookings that contain a connecting segment on Air Seychelles (HM).
For ticketed bookings, you have three options:
Option 1: Reissue the ticket in the same cabin to include Etihad Airways (EY) online segments only. For instance, an original ticket AUH-EY-SEZ-HM-PRI may be reissued to AUH-SEZ.
Option 2: If a lower fare is available on the AUH-SEZ sector, the guest may request a full refund of the original ticket and issue a new ticket for AUH-SEZ.
Option 3: Offer a full refund.
For un-ticketed bookings, please follow the process below:
This option is not available to agents using Sabre.