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Note: This policy applies for guests impacted by COVID-19 situation.
We understand this is a difficult time, so we’re here to help make managing your guests’ travel plans as smooth as possible.
If your guests are scheduled to fly with Etihad Airways before 31 March 2022, they can rebook their flight for free, or use the value of their ticket as credit towards their next trip. Standard Fare Rules apply.
Option 1a: Exchange ticket: Involuntary changes
Applies to Etihad flight cancellations, government-imposed capacity reductions leading to individual passenger cancellation and schedule changes where alternatives offered are not suitable.
Reissue the ticket on or before 31 March 2022 for travel within system range.
Option 1b: Exchange ticket: Voluntary changes
Tickets that are held open without a future date will expire 24 months after the original date of issue. Our current COVID-19 commercial policy allows ticket validity to be extended after two years of date of issue but only if tickets have been reissued to a future date before they expire. To avoid the loss of value of a ticket, please ensure tickets are reissued to a future date before they expire.
We’ll reward your customers with up to US $400 when they opt for Etihad Credit. Simply cancel their existing booking and use the value towards their next flight. With Etihad Credit they can reissue the ticket on or before 31 March 2022 to travel system range.
Valid on all unused Etihad Airways tickets for travel before 31 March 2022.
Guests will be entitled to a refund of their original fare if they do not use their Etihad Credit within 12 months of their first cancelled flight.
How does Etihad Credit work? View more
How to calculate prorate refunds
Guests are also entitled to a refund:
**If a guest tests positive for COVID-19 and they are unable to fly, to receive a refund they must present their positive COVID-19 PCR test result in line with country regulations, i.e the test must have been conducted 48-96 hours before their flight from an approved government facility. If the guest is unable to travel due to government travel restrictions at their point of origin or destination as outlined at etihad.com/destinationguide, a refund can be requested a maximum of 14 days before departure.
Travel agencies have to raise an email request with the nearest Sales Office in the region along with a copy of the positive result. Once the waiver is approved, a waiver code will be provided which must be updated along with the request for refund in BSP application by the travel agent.
Tickets refunded due to flight cancellations/misconnections must be endorsed with REFUND followed by the reason for refund in the endorsement box (e.g. REFUND DUE FLIGHT CANCELLATION/MISCONNECTION).
“Our updated policy also applies to Multiflyer bookings”
We’re closely monitoring the situation
We’re working closely with government and health authorities around the world to monitor the situation as it develops. We will only fly when we know it is safe for our guests, partners and teams to do so.
To check restrictions that might affect your guests’ flights, please visit the IATA Travel Centre.
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