Etihad Hub News

A message from Duncan Bureau

23 September 2020, 05:41 PM

Dear Trade Partner,

As restrictions continue across many countries, we’re committed to connecting the world the best we can. Throughout September and October, we’ll continue to operate flights to more than 55 worldwide destinations.

Our network

Today, Saudi Arabia celebrate their 90th National Day. To mark the special occasion, I am pleased to announce that we will recommence flights between Abu Dhabi and Saudi Arabia from 1 October.

Operating to Riyadh, Jeddah and Dammam, guests will be able to connect to and from Saudi Arabia to destinations worldwide.

Throughout the past few months, Dhaka in Bangladesh has been an important destination for our cargo network. From 7 October, we will operate passenger flights to Dhaka, operating twice weekly and connecting via Abu Dhabi to Europe and North America.

Dhaka Schedule

Learn more about our network

Arriving into Abu Dhabi 

On arrival into Abu Dhabi, all guests must self-isolate for 14 days. The health authorities will evaluate the most appropriate location for their 14-day quarantine; either at home, in a hotel or at accommodation provided by the authorities.

Guests will be required to wear a medically approved wristband for the duration of their quarantine. The wristband will be provided by the authorities at Abu Dhabi Airport after they clear immigration. Guests are exempt from having to wear the wristband if they:

·         Are under the age of 18 or over the age of 69

·         Suffer from a mental disability

·         Live in a nursing home or long-term care facility

·         Suffer from Chronic rheumatological conditions

·         Hold a diplomatic passport

All guests are required to repeat a COVID-19 PCR test on day 12 of quarantine. Subject to a negative test result, their wristband will be removed on day 14. Children under 12 are exempt from testing unless they show symptoms of Coronavirus.

Read our quarantine guidelines 

We’re committed to everyone’s wellness

Wherever your guests are flying to, they can travel there with confidence thanks to our COVID-19 wellness cover – just one way we’re keeping everyone protected with Etihad Wellness. If your guest is diagnosed with COVID-19 whilst they’re away, we’ll take care of their medical expenses and quarantine costs, giving them extra peace of mind as they travel the world.

COVID-19 wellness cover is included with every ticket for travel until 31 December 2020. To read more about Etihad Wellness, including our Wellness Ambassadors and complimentary on board wellness kits, please visit

Keeping up to date with destination requirements 

Travel regulations are changing daily around the world, and we ask that all guests check to stay up to date with the latest guidelines before they travel. This will ensure that all guests are fit to fly when they arrive at the airport.

COVID-19 PCR testing is mandatory before travelling on any Etihad Airways flight. Tests can be carried out at any government accredited medical facility. Depending on where your guest is flying to or from, the test must be carried out between 48 and 96 hours ahead of their flight departure time.

There are also a number of country-specific regulations that guests need to be aware of, including the requirement of antibody testing and government quarantine. Simply enter the departure or arrival destination at to find out more.

Contact information continues to be our hot topic

So that we can make sure that everyone is up to date with our latest travel regulations and flight schedules, it’s really important that we have the correct contact details for every guest. We still have too many bookings that do not include sufficient contact information, meaning that we can’t advise guests of important updates before their flight.

Please help us by making sure you’ve included all contact information for your customers before they travel.

Throughout the last few months, I have really been touched by the support from all our partners. Your commitment to Etihad does not go unnoticed. From all of us at Etihad, thank you for continuing to be an important part of our business. 


Kind regards,

Duncan Bureau
Senior Vice President Sales & Distribution
Etihad Airways