Guests can change or cancel flights impacted by Flight cancellations, Government restrictions or ban,  Capacity restrictions and Test results not fit to travel.  The following policy applies for tickets issued to and from China on or before 30 September 2022, for travel on or before 31 October 2022.

Rebooking

• Rebook on any Etihad operated flights from and to China on or before 30 September 2022, for travel on or before 28 February 2023.
• Changes are free of charge
• No fare difference to be charged for tickets reissued in the same RBD
• Fare difference to be collected if rebooked on higher RBD/booking class
• No show fee applies when guests book themselves on a flight which operates and they do not show up

Cancellation/Refund for tickets issued on or before 30 September 2022

• Free refunds are permitted for all impacted guests 
• A refund on partially used tickets must be calculated on a pro-rata basis of the sectors flown
• Please ensure the PNR is updated with the remark "CW003-2022 SHA flight/seat cancellation"

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