Etihad Hub News

Commercial waiver policy for change and cancellation of Moscow airport change

22 November 2021, 02:10 PM

Due to Moscow airport change from DME to SVO, Etihad is offering the following options for tickets issued on/before  05 November 2021 for travel on/after 01 December 2021.

 

Option 1: Rebooking

  • Free of charge Rebooking for the cities (O&D) shown on the tickets issued on/before  05 November 2021 for travel on/after 01 December 2021
  • Rebook in same or lowest available class in the original cabin within ticket validity, no fare difference to be collected 
  • For Rebooking on SU and B2 below RBDs to be used:

 OAL

 Economy

 Business

 SU for points in RU, EU & ME

 N, E, T, Q, L

 Z, I, D, C

 SU for points in Asia

 T, Q, L, H, K

 I, D, C

 B2

 W, A, H, K, L

 D, C

  • For any other scenario, collect the difference in Fare
  • No show fee applies when the guest(s) book themselves on a flight which operates and is a no show.
  • ID/AD/FOC and Redemption bookings are not covered under the rebooking policy
  • Please ensure the PNR and Endorsement is updated with the remark "SKCHG Airport Change - CW004-2021”

 

 

Option 2: Cancellation/Refund for tickets issued on/before 05 November 2021 and travel on/after 01 December 2021

  • Free refunds are permitted for all impacted guests by this change.
  • Refund on partially used tickets must be calculated on a pro-rata basis of sectors flown.
  • Refunds can be processed by travel agents.
  • Please ensure the PNR is updated with the remark "SKCHG Airport Change - CW004-2021”.

 

 

-Ends-