Guests affected by the current situation in Sri Lanka can change or cancel flights between Europe, Canada and Sri Lanka. The following policy applies for tickets issued on or before 15 July 2022, for travel on or before 31 October 2022.

Rebooking

• All ticket should be reissued on/before 31 October 2022 
• Free of charge rebooking for the cities (O&D) shown on the tickets for travel on or before 15 December 2022 
• No fare difference to be collected if rebooked on same RBD • Difference in fare to be collected for all other scenarios 
• No show fee applies when the guest(s) book themselves on a flight which operates and is a no show.
•  Please ensure the PNR and endorsement is updated with the remark "CW005-2022 LK Waiver"

Cancellation/Refund for tickets issued on or before 15 July  2022

• Free refunds are permitted for all impacted guests 
• A refund on partially used tickets must be calculated on a pro-rata basis of the sectors flown
• Please ensure the PNR is updated with the remark "CW005-2022 LK Waiver”

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