Etihad Hub News

Commercial Waiver for COVID-19 except UAE

11 March 2020, 06:00 AM


Please see below important policies from Etihad Airways regarding COVID-19.


Policy for guests whose flight has been cancelled and/or travel restrictions have been imposed on their origin/destination due COVID-19. Except the UAE.


For departures up to 30 June 2020 impacted by COVID-19, including:

·        Cancelled flights

·        Guests are not permitted or advised against travelling by their local authorities


(Entry regulations are based on information found in TIMATIC. Departure from origin based on information available by local official government authorities’ circulars / official document and websites only.)


Rebooking / re-issue


One free date change is permitted to a future date that is on/before 15 July 2020.


Rebooking must be done on the original RBD or the lowest available RBD in the same cabin.


Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees.


Re-routing and endorsement onto other airlines is not permitted. 


Re-routing to an alternate EY gateway is permitted FOC within the below zones based on the original origin/destination.  Any re-routing beyond the above points will charge the difference in fare.



Please note: rebooking/rerouting change permitted provided there is no regulatory entry restriction by local authorities and rebooking subject to documentation check /compliance.


Cancellation / refund


Permitted without any penalty charges for the unused portion of the ticket. 


For partially used tickets refund based on pro-rata mileage flown.


The above policy is applicable for Group bookings also.


Guests may contact their travel agent through whom the original ticket was purchased or any Etihad office to process the refund.


PNR must be updated with: "Invol change due COVID-19-ROW”

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