Note: This policy applies for guests impacted by COVID-19 situation.

Our Policy

We understand this is a difficult time, so we’re here to help make managing your guests’ travel plans as smooth as possible.

If your guests are scheduled to fly with Etihad Airways they can rebook their flight for free, or use the value of their ticket as credit towards their next trip. Standard Fare Rules apply.

Rebook

Option 1a: Exchange ticket: Involuntary changes

Applies to Etihad flight cancellations, government-imposed capacity reductions leading to individual passenger cancellation and schedule changes where alternatives offered are not suitable.

Reissue the ticket on or before 31 May 2022 for travel within system range.

• Unlimited free changes
• No fare difference for tickets reissued in the same RBD or, if the original RBD is not available, the lowest available RBD in the same cabin
• No change fees apply
• Involuntary rerouting permitted within EY network within the same travel zone without any fare difference 
• Fare difference to be collected for all other scenarios
• Ticket must be endorsed with "INVOL CHANGE DUE COVID 19”.  Failure to do so will result in ADM (Agent Debit Memo).
• No show fee applies when the guest(s) books themselves on a flight which operates and is a no show
• Re-routing and endorsement onto other airlines are not permitted
• Group bookings are eligible for the standard credit only, additional credit does not apply

Option 1b: Exchange ticket: Voluntary changes

Reissue the ticket on or before 31 May 2022 for travel within system range.

• Unlimited free changes
• No fare difference for flights rebooked until 31 May 2022 within the same RBD / booking class
• No change fees apply
• For voluntary rerouting the fare difference must be collected for all scenarios
• Fare difference to be collected for all other scenarios
• Ticket must be endorsed with "CHANGE DUE COVID 19”.  Failure to do so will result in ADM (Agent Debit Memo).
• No show fee applies when the guest(s) books themselves on a flight which operates and is a no show
• Re-routing and endorsement onto other airlines are not permitted
• Group bookings are eligible for the standard credit only, additional credit does not apply

Refer to the Commercial Waiver policy for details on the eligibility criteria.

Australia, Canada, EU, Switzerland, UK and USA Commercial Waiver

Global Commercial Waiver

“Our updated policy also applies to Multiflyer bookings”

We’re closely monitoring the situation

We’re working closely with government and health authorities around the world to monitor the situation as it develops. We will only fly when we know it is safe for our guests, partners and teams to do so. 

To check restrictions that might affect your guests’ flights, please visit the IATA Travel Centre.

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