Note: This policy applies for guests impacted by COVID-19 situation.
We understand this is a difficult time, so we’re here to help make managing your guests’ travel plans as smooth as possible.
If your guests are scheduled to fly with Etihad Airways before 31 March 2022, they can rebook their flight for free, or use the value of their ticket as credit towards their next trip. Standard Fare Rules apply.
Option 1a: Exchange ticket: Involuntary changes
Applies to Etihad flight cancellations, government-imposed capacity reductions leading to individual passenger cancellation and schedule changes where alternatives offered are not suitable.
Reissue the ticket on or before 31 March 2022 for travel within system range.
Option 1b: Exchange ticket: Voluntary changes
Refer to the Commercial Waiver policy for details on the eligibility criteria.
Australia, Canada, EU, Switzerland, UK and USA Commercial Waiver
Global Commercial Waiver
“Our updated policy also applies to Multiflyer bookings”
We’re closely monitoring the situation
We’re working closely with government and health authorities around the world to monitor the situation as it develops. We will only fly when we know it is safe for our guests, partners and teams to do so.
To check restrictions that might affect your guests’ flights, please visit the IATA Travel Centre.
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