Commercial Waiver for COVID-19 (Novel Coronavirus)

16 March 2021, 10:15 AM

Note: This policy applies for guests impacted by COVID-19 situation.


Our Policy

We understand this is a difficult time, so we’re here to help make managing your guests’ travel plans as smooth as possible.

If your guests are scheduled to fly with Etihad Airways before 30 September 2021, they can rebook their flight for free, or use the value of their ticket as credit towards their next trip. Standard Fare Rules apply.



If your guests know when they’d like to travel, they can change the date of their flight for free. Rebook their trip before 30 September 2021 and they can travel within system range to any destination on our network. It's free to change their trip and we'll remove the fare difference if travel within the same RBD/ booking class/zone.


  • Change the flight date
  • Pick a new destination within a specified zone
  • No change fees apply
  • No fare difference for flights rebooked until 30 September 2021 within the same RBD / booking class and zone
  • Fare Difference to be collected for all other scenarios
  • Multiple changes permitted
  • No show fee applies when the guest(s) books themselves on a flight which operates and is a no show

Rerouting to an alternate EY gateway is permitted FOC within the zones based on the original origin/destination. Re-routing and endorsement onto other airlines are not permitted. 


Please ensure the PNR is updated with the remark "Invol change due COVID-19”. 


Tickets reissued involuntarily must be endorsed with INVOL followed by the reason for reissue in the endorsement box (e.g. INVOL REISSUE DUE COVID19 FLIGHT CANCELLATION). Failure to do so will result in ADM (Agent Debit Memo).


Refer to the Commercial Waiver policy for details on the eligibility criteria.

Australia, Canada, EU, Switzerland, UK and USA Commercial Waiver

Global Commercial Waiver


“Our updated policy also applies to Multiflyer bookings”


We’re closely monitoring the situation

We’re working closely with government and health authorities around the world to monitor the situation as it develops. We will only fly when we know it is safe for our guests, partners and teams to do so. 

To check restrictions that might affect your guests’ flights, please visit the IATA Travel Centre.


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